How a Pharmacy Handles Mask Hoarders and Coronavirus Fears


HONG KONG — “It’s like World War III,” stated Might Tang, an worker on the Package Pharm Dispensary Ltd. in Hong Kong.

As panic over the coronavirus outbreak has swept throughout town, residents have taken to ready in line for hours to purchase face masks, disinfectant and even bathroom paper from locations like Package Pharm in North Level.

And Ms. Tang, a pleasant girl with tinted hair, has witnessed the hysteria first hand.

“You could say we’re tired,” she stated of the spreading outbreak and its penalties. “Not many people can experience so many things at once. It will be written down in history.”

After enduring months of political unrest and a waning economic system — and with the lethal SARS outbreak from 2003 nonetheless looming in folks’s reminiscence — jittery prospects involved in regards to the unfold of the coronavirus have began to hoard items from pharmacies round city, resulting in dwindling provides and elevated prices.

Earlier than the New Yr, a field of 50 masks was 50 Hong Kong {dollars}, about $6.50. Now the worth has doubled — if yow will discover masks in any respect.

When Ms. Tang first observed the rising demand, she stated she tried to order high-quality masks from German and British suppliers. However with months to go earlier than a possible cargo would arrive, the pharmacy has been compelled to depend on no matter is obtainable.

  • Up to date Feb. 10, 2020

    • What’s a Coronavirus?
      It’s a novel virus named for the crown-like spikes that protrude from its floor. The coronavirus can infect each animals and folks, and may trigger a spread of respiratory sicknesses from the frequent chilly to extra harmful circumstances like Extreme Acute Respiratory Syndrome, or SARS.
    • How contagious is the virus?
      Based on preliminary analysis, it appears reasonably infectious, much like SARS, and is presumably transmitted by means of the air. Scientists have estimated that every contaminated particular person might unfold it to someplace between 1.5 and three.5 folks with out efficient containment measures.
    • How frightened ought to I be?
      Whereas the virus is a severe public well being concern, the chance to most individuals outdoors China stays very low, and seasonal flu is a extra fast menace.
    • Who’s working to comprise the virus?
      World Well being Group officers have praised China’s aggressive response to the virus by closing transportation, colleges and markets. This week, a crew of specialists from the W.H.O. arrived in Beijing to supply help.
    • What if I’m touring?
      The USA and Australia are quickly denying entry to noncitizens who lately traveled to China and a number of other airways have canceled flights.
    • How do I maintain myself and others secure?
      Washing your arms incessantly is an important factor you are able to do, together with staying at dwelling if you’re sick.

Even she has had hassle getting her arms on masks, she stated.

On a current journey to Taiwan, she purchased 200 masks for herself and her household. Her pals have flown to Korea and Japan simply to hunt for extra containers.

“Every minute, it gets more expensive,” she stated of the worth will increase she has seen on-line. “It’s too scary.”

Not like chain shops, Package Pharm doesn’t carry a big inventory of products, and what little it places on the cabinets now sells out in a matter of minutes, stated Ms. Tang. The pharmacy, a small family-owned enterprise, often depends on prescription gross sales. Prospects now appear to return in to purchase issues like bleach, disinfectant and hand sanitizer as incessantly as they do to fill their prescriptions, Ms. Tang stated.

Like many others within the metropolis, Ms. Tang stated she thinks the federal government ought to have acted sooner to comprise the virus. “If they had done things earlier, Hong Kong would be in an even better place,” she stated.

As of Tuesday, the virus has sickened 61 folks and killed one man in Hong Kong. Protests have erupted outside quarantine sites and the government has closed most of its border crossings with mainland China.

Right now, Ms. Tang said, the entire city is alert, but she is hopeful the number of new coronavirus cases will fall. Winter this year has been warmer than usual and more people have been wearing masks, which she says is a good thing.

“Watching people die, it hurts our hearts,” she said. “I hope no more people are lost.”

For now, part of her job at Kit Pharm has become learning How to calm nervous customers desperately looking for more supplies.

“We tell them, ‘Don’t be so anxious, just buy enough for you. Don’t hoard too much,’” she said. Pharmacists at Kit Pharm also encourage customers who get a fever or a cold to be tested for the virus. But not everyone listens, she said.

Ms. Tang’s inevitable contact with people who are ill has started to worry her. It did not help when she learned that someone living in a building near her own, in Siu Sai Wan, had been infected by the virus.

Her father, 89, who lives with her, barely leaves home these days, not even to play mahjong, she said.

After she returns home from work, Ms. Tang is careful to wash her hands and wipe down surfaces using disinfectant. “When I get home, I spray, spray spray,” she said.

She used to take the bus to the pharmacy. “Now, I don’t dare,” she said. Instead, she brings her lunch so that she can afford to take a taxi.



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