How Problem-Solving Case Studies Help You Market Your Business


Few advertising instruments are simpler than an anecdotal case examine. Uncover how one can create your personal and enhance gross sales.


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The next excerpt is from Robert W. Bly’s The Content material Advertising Handbook. Purchase it now from Amazon | Barnes & Noble 

Nearly any firm can profitably market with case research. And whereas case research don’t want to stick to anyone system, there are common tips it is best to observe. The typical case examine is comparatively transient: one or two pages lengthy, or roughly 800 to 1,500 phrases. Extra advanced or in-depth case research can run 2,000 to 2,500 phrases.

An efficient case examine makes readers wish to be taught extra in regards to the product it options. It’s a tender promote designed to lure your prospects into requesting extra detailed info. In case you’ve mirrored the reader’s downside efficiently, the case examine will propel them deeper into the gross sales funnel and nearer to purchasing.

You needn’t be overly artistic or reinvent the wheel when writing a case examine. Most observe some variation on this define:

  1. Who’s the shopper?
  2. What was the issue? How was it hurting the shopper’s enterprise?
  3. What options did they think about and in the end reject, and why?
  4. Why did they select our product?
  5. Description of how they applied the product, together with any prob­lems and the way they had been solved.
  6. How and the place does the shopper use the product?
  7. What outcomes and advantages are they getting?
  8. Would they advocate the product to others? Why?

As a result of case research are instructed as a narrative, readers are extra inclined to take an curiosity—particularly if it holds some type of profit for them. In contrast to gross sales shows, case research are all about exhibiting, somewhat than telling, how a services or products works. As a substitute of presenting a pile of details and figures, you inform a fascinating story that vividly reveals your product’s effectiveness. And through the use of a happy buyer for instance, you possibly can display how properly your product works. Since its advantages are being extolled by an precise consumer, the claims are extra plausible.

An equally sturdy promoting level is the extent of empathy a case examine creates between your prospects and your happy prospects. Prospects really feel much more comfy listening to their friends than to a salesman. They relate higher, as a result of they typically share the identical points and issues.

Relating your prospects’ constructive experiences together with your product is likely one of the greatest methods to ascertain credibility within the market. Giving your prospects confidence in what you’re providing dramatically will increase the chance they’ll do enterprise with you.

Writing the Case Examine

To organize to jot down the case examine, the author interviews the particular person within the buyer group who’s most concerned in working with the product. Earlier than the author calls, the seller salesperson or account supervisor dealing with that buyer ought to contact the shopper to verify they’re keen and even wanting to take part.

Throughout the interview, get as many good quotes as attainable, embrace them within the case examine, and attribute them to your interviewee. Quotes in printed case research can later do double obligation as buyer testimonials.

Usually prospects reply questions vaguely, and it’s as much as the interviewer/author to wring the specifics out of them. At any time when attainable, get the topic to present you precise numbers so your claims and outcomes might be particular. As an illustration, if they are saying the product lowered their vitality prices, pin them down: “Did it reduce energy consumption by more than 10 percent? More than 100 percent?” They might provide you with a guesstimate, which you need to use as an approximate determine: “The XYZ system reduced the plant’s energy consumption by more than 10 percent.”

Earlier than you launch the case examine, get the particular person you interviewed to approve and log out on it. Maintain these signed releases on file. In case your authorization to make use of the case examine is questioned and you’ll’t produce a signed launch, you will have to take away it out of your website.

Additionally, ask topics of case research whether or not they’re keen to function reference accounts. That means, a prospect with related wants can converse on to the product consumer in a case examine.

Utilizing Case Research in Advertising Campaigns

“Companies [can] usually multiply the value of a good customer story by using it in many different ways,” says Casey Hibbard of Compelling Circumstances, a advertising agency that develops case examine supplies for know-how firms. Listed below are a few of her strategies:

Deal with case research as recent information. “Before a case study is republished on your website or distributed to sales reps, pitch it to the trade press,” Hibbard advises. “Many publications now have sec­tions called ‘Case Studies’ or ‘Technology in Action’ specifically for this purpose—and many readers regularly troll these publications for real-world business and technology solutions.”

Publish them in your web site. “Websites are an obvious place to post case studies,” she notes. “But it pays to put some thought into where and how you present them. The Best approach is to feature product-specific cases among other product information on your site, along with white papers and brochures that highlight each product. You can even go a step further by allowing visitors to search for case studies by industry to find one that best matches their situation.”

Add a brief model to the corporate e-newsletter. Case research are common content material for enewsletters. In reality, Hibbard says one massive software program firm with greater than 300 merchandise publishes a complete e-newsletter crammed with buyer tales. “Newsletter stories educate customers and prospects about the many ways that other people are using the product successfully,” she says.

Create slides for gross sales shows. “To punch up sales presen­tations, give the sales team slides with highlights from successful client implementations,” says Hibbard.  

Enter them in awards occasions. “One CRM software vendor submitted a particularly compelling case study for Aberdeen Group’s annual ‘Top Ten CRM Implementations’ list,” she remembers. “The company was honored as one of the top ten and was then mentioned in at least a dozen follow-up stories.”

Add testimonial quotes to your gross sales supplies. “Make sure that quotes within the case study can stand by themselves if you choose to pull them as testimonials on your website or in collat­eral materials,” she says. “I’ve also seen sales materials that feature ‘snapshots’ of success stories, and that’s very powerful.”

Distribute them to prospects and prospects. This can be a terrific option to communicate, increase consciousness a couple of new services or products, and even convert prospects into prospects.

Give them to your salespeople. Salespeople like case research. A case examine is usually extra convincing than a brochure.

Current them. In case your executives converse at conferences and conferences, a case examine makes a wonderful presentation. The content material can simply be transformed into slide decks, and the printed case examine itself can be utilized as a handout.

Hand them out at commerce reveals. Case research are an effective way to interrupt via the muddle of fliers and brochures that permeate commerce reveals. One marketer even had a case examine enlarged and printed on a commerce present exhibit wall.



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