Coinbase commits to a ‘better customer experience’ following complaints – TechCrunch

Coinbase has a problem. As interest in bitcoin has soared along with its price, the popular cryptocurrency exchange has found

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Namogoo Selected by Marks & Spencer to Help Optimise The Customer Journey on M&S.com

HERZLIYA, Israel, Jan. 11, 2021 /PRNewswire/ — Namogoo, the pioneer of Customer Journey Hijacking prevention, is delighted to announce a

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Glia raises $78M for its integrated, hands-on, AI-based customer service platform – TechCrunch

The ongoing push for social distancing to slow the spread of COVID-19 has meant that more people than ever are

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eWireless Launches Line of Wireless Access Points Designed for Customer Engagement

eWireless™, a pioneer in interactive and strategic public WiFi solutions today announced their first line of original cloud managed Wireless

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TriNet Wins a 2021 Best Customer Support Award from TrustRadius

DUBLIN, Calif., Jan. 6, 2021 /PRNewswire/ — TriNet, a leading provider of comprehensive human resources for small and medium-size businesses

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Summer of Dreams, Andy Sturt Studies the Customer Experience, One MLB Stadium at a Time

When the boys of summer hit the road, so did Graduate student Andy Sturt. Armed with questions about the customer

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Sangoma Commended by Frost & Sullivan for Delivering Exceptional Customer Experience with its Wide Portfolio of UC Solutions

SANTA CLARA, Calif., Jan. 5, 2021 /PRNewswire/ — Based on its recent analysis of the North American Unified Communications and Collaboration

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Ravenstone Solutions Helps Retailers Enhance Customer Service with NetSuite CRM+

The NetSuite customer relationship management feature gives firms a 360-degree view of customer engagement activities. Oakville, Canada, October 01, 2020

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Winmore Unveils Customer Solution On-Boarding for Logistics Providers

Two of the World’s Largest Freight Forwarders Sign on to Adopt New Software to Manage Customer Implementations and Gain Competitive

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City Beat News Honors Businesses with Spectrum Award for Customer Satisfaction Again in 2018

Among City Beat News’ most recent Spectrum Award winners are three businesses that have all won the award for consecutive

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Brightleaf Solutions Further Extends Its Commitment to Safeguarding Customer Data with SOC 2 Attestation

Independent audit verifies Brightleaf’s internal controls and processes. Brookline, MA, July 31, 2020 –(PR.com)– Brightleaf Solutions, Inc., a leading provider

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Viv Reaches $7 Million in Customer Savings as It Closes Its Second Year of Business

Norwalk, CT, May 18, 2020 –(PR.com)– Viv Network, LLC, a technology company focused on products and services that simplify and

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TaskRabbit is resetting customer passwords after finding ‘suspicious activity’ on its network – TechCrunch

TaskRabbit has reset an unknown number of customer passwords after confirming it detected “suspicious activity” on its network. The IKEA

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WordPress.com Launches New Courses With A Focus On Customer Education

SAN FRANCISCO, Dec. 21, 2020 /PRNewswire/ — WordPress.com — the hosted version of the most popular online publishing platform — has launched WordPress.com

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How D2C Brand Wakefit.co Transforms its MultiChannel Customer Engagement Strategy with MoEngage

SAN FRANCISCO, Dec. 21, 2020 /PRNewswire/ — Customer experience is key in the D2C industry, and for those that deliver

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How D2C Brand Wakefit.co Transforms its MultiChannel Customer Engagement Strategy

SAN FRANCISCO, Dec. 21, 2020 /PRNewswire/ — Customer experience is key in the D2C industry, and for those that deliver

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China Customer Relations Centers, Inc. Announces Financial Results for the First Half of 2020

Revenues and EPS Increased by 33.4% and 106.4%, Respectively, for the First Half of 2020 TAI’AN, China, Dec. 18, 2020

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Amazon’s Project Kuiper has developed a small, low-cost customer terminal for its broadband satellite network – TechCrunch

Amazon’s Project Kuiper is perhaps one of the company’s most ambitious projects yet: Building a globe-spanning broadband wireless network to

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Clariant Lauded by Frost & Sullivan for Addressing the Growing Customer Demand for Natural Anti-aging Active Ingredients with its Product, Prenylium®

Clariant’s technology aids the growth of plant cultures in aeroponic conditions to ensure lower greenhouse gas emissions and water consumption

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El Paso Water Selects Infosys as its Strategic Partner for Customer Service Transformation

– Infosys to implement Oracle Utilities C2M solution to transform Customer Experience, simplify IT landscape, enhance transparency and audit controls

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Gorgias raises $25m Series B to enhance e-commerce customer support

SAN FRANCISCO, Dec. 10, 2020 /PRNewswire/ — Gorgias, the e-commerce customer support platform, today announced that it has raised a $25

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Bringg Partners with METRO Inc. to Provide Enhanced Omnichannel Customer Experiences as Growth of Digital Channels in Food Retail Increases

METRO adds contactless delivery and curbside pickup solutions, improves operational efficiencies to successfully scale in light of shifting consumer behaviors

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Exotel raises growth capital – aims to transform customer communication for the largest enterprises in Asia

BENGALURU, India, Dec. 10, 2020 /PRNewswire/ — Exotel announced today that it has raised INR 40 cr of growth capital

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Adyen to partner with Hungry Jack's to improve its customer service with payment-led updates

AMSTERDAM, Dec. 8, 2020 /PRNewswire/ — Adyen (AMS: ADYEN), the global payments platform of choice for many of the world’s

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Field Squared Releases Oregon Aerial Construction Customer Success Story

HIGHLANDS RANCH, Colo., Dec. 8, 2020 /PRNewswire/ — Field Squared, Inc.TM, the industry’s first Field Service Automation Platform, announced the release

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4 Mistakes Your Startup Is (Likely) Making With Customer-Relationship Management

December 7, 2020 5 min read Opinions expressed by Entrepreneur contributors are their own. Customers are the lifeblood of any

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