GAINSystems Grows Greener with Each New Customer

CHICAGO, April 22, 2021 /PRNewswire/ — GAINSystems, a provider of innovative cloud-based, advanced Supply Chain Planning, Sales and Operations Planning (S&OP),

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Tesla Issues Apology Over the Way It Handled a Customer in China Whose Parents Were Left Hospitalized

The customer had claimed that faulty brakes in her family’s Model 3 sedan led to a serious crash. Grow Your

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ServicingUSA™ Introduces Bill & Buy™, a Hassle-Free, In-House Payment Plan to Maximize Customer Approvals

SHERMAN OAKS, Calif., April 21, 2021 /PRNewswire/ — Today, ServicingUSA announced the launch of Bill & Buy, its new payment

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This Cake Traveled 1,500 Miles, and Is A Powerful Lesson In Customer Service

Great customer service can transform ordinary moments into special experiences. Take notes from this supermarket. Free Book Preview: Unstoppable Get

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Building customer-first relationships in a privacy-first world is critical – TechCrunch

Travis Clinger Contributor Travis Clinger is SVP, head of addressability and ecosystem at LiveRamp, a data connectivity platform safely moving

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Havas Health & You Strengthens Capabilities in Innovation and Customer Experience

Adds Network Chief Experience Officer Role and Co-Managing Directors of Innovation Engine, Havas NOW NEW YORK, April 14, 2021 /PRNewswire/

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Bright Pattern Reports Record FY 2020 and Q1 2021 Bookings with New Customer Acquisitions and Innovative Technology Releases

Bright Pattern continues growth in all regions with record bookings for four consecutive quarters, adding new enterprise customers and innovative

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Dada Group’s JDDJ Innovates Marketing Activities to Create a True Omni-Channel Customer Experience for Brand Partners

SHANGHAI, April 12, 2021 /PRNewswire/ — Dada Group (Nasdaq: DADA) (“Dada”), China’s leading local on-demand delivery and retail platform, is

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Walmart China and Dada Group’s JDDJ Expand Collaboration on Omni-Channel Customer Digitalization

Customer digitalization is a key part of Walmart China’s digital transformation strategy and Walmart China stores aim to provide diversified

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Quiq acquires Snaps to create a combined customer messaging platform – TechCrunch

At first glance, Quiq and Snaps might sound like similar startups — they both help businesses talk to their customers

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When Times Get Hard, Get Personal — Re-Imagining The COVID-Era Customer Loyalty Equation

by Kevin Possell, General Manager of Weiner’s Ltd Since the onset of the pandemic, the hospitality industry has been forced

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Pathlight, a performance management tool for customer-facing teams and the individuals in them, raises $25M – TechCrunch

The longer we continue to work with either all or part of our teams in remote, out-of-physical-office environments, the more

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Icreon Boosts Its Customer Experience Orchestration Practice with Key Hire

Industry Veteran Mike Casey Joins Icreon as SVP of Solutions. New York, NY, April 07, 2021 –(PR.com)– As a digital

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Your Buyer’s Journey is Now Online. Is Your Customer Experience Digital-First Too?

Grow Your Business, Not Your Inbox Stay informed and join our daily newsletter now! April 6, 2021 5 min read

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US indicts California man accused of stealing Shopify customer data – TechCrunch

A grand jury has indicted a California resident accused of stealing Shopify customer data on over a hundred merchants, TechCrunch

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Qualtrics Announces New Customer Experience Solutions to Help Organizations Attract Customers and Increase Loyalty in a Post-Pandemic Era

PROVO, Utah and SEATTLE, April 1, 2021 /PRNewswire/ — Qualtrics (Nasdaq: XM), the world’s No. 1 Experience Management (XM) Platform

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Colt Applauded by Frost & Sullivan for Delivering Customer Experience-oriented Services in the Business Network Service Market

It employs a mix of human skills and technology to offer optimum customer experiences all along the customer journey LONDON,

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Customer data platform ActionIQ extends its latest funding round to $100M – TechCrunch

ActionIQ, which helps companies use their customer data to deliver personalized experiences, is announcing that it has extended its Series

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Brands are Redefining the Customer Experience by Adopting a Digital-first Approach

Frost & Sullivan finds that an integrated digital platform offers a truly unified view of the customer   SANTA CLARA,

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Sonata Software erschließt Markt für Customer Experience (CX), um Wachstum anzukurbeln

Das Unternehmen kündigt die weltweite Einführung von „CXe” an, Sonatas einzigartigen erweiterten integrierten CX-Verwaltungslösungen für die „neue Normalität” BENGALURU, Indien,

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Sonata Software to tap the Customer Experience (CX) Market to fuel growth

Announces global launch of ‘CXe’, Sonata’s unique enhanced integrated CX management solutions designed for the new normal BENGALURU, India, March

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Picosun trusts in augmented reality for refined customer support

ESPOO, Finland, March 21, 2021 /PRNewswire/ — During the past year, organizations worldwide have been forced to adapt to new ways

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EV truck maker Rivian’s Guides will be customer concierge, quality watchdog

Without a dealership network to act as an early warning system to catch software glitches and manufacturing issues, Rivian will

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